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One Mistake Too Many
Last week I was in a rush and at the last moment I decided to recycle a Monday Message I wrote a few years back. The message was timely and I pulled...
Tips for Tour Operators Heading into 2009
John Stachnik, president and founder of Mayflower Tours, and past president of both the United States Tour Operators Association (USTOA) and National...
Survey Reveals More Affluent Travelers Less Affected by Economic Concerns
Most travel service suppliers - both domestic and international - will have to work harder in the months ahead to capture a meaningful share of...
Technology
PhoCusWright debunks Online Travel Myths
Myth #1: The number of online travel buyers in the U.S. is declining. In fact, that number is on the rise, as documented in The Consumer Travel...
The Future of Meetings
Rising gas prices, airline cutbacks, canceled and delayed flights, skyrocketing travel costs…these are just a few of the challenges facing...
Are Tour Operators Equipped Overcome the Added Cost of Distributing Through Travel Agents?
Consumers have embraced the multiplication of vendors and channels for buying travel products. Their preferences for what they put in their shopping...
Being Green
American Hotel & Lodging Association Announces Green Strategy
The American Hotel & Lodging Association (AH&LA) launched its green strategy this past week,   focusing largely on minimum environmental...
Palace Resorts Goes “Green”
Palace Takes Steps on Making Their Resorts Environmentally Friendly Today, with the focus on the environment, sustainable resources and the drive to...
Green Travel Tips
It's become quite common for corporations to speak in ?green?, but individuals are the ones who can enact change. Active Journeys are committed to...
Tour Ideas
If the economy is so bad, then why is my group travel business so good?
There’s no MAGIC in how I handle my business… it’s the ability to improvise, adapt and overcome!The U.S. Marine Corps have an unofficial...
Is the Travel Industry Headed Toward Another Wallop?
With the global credit markets in crisis, stock markets fluctuating, fuel prices erratic and a recession looming, the travel industry is gloomy....
The Triple Win of Cause Marketing
Learning the language of travel and tourism is key. Not only will it help you to avoid misunderstandings with your suppliers but it will also convey...

Blog
NTA and Sustainable Travel International form Strategic Relationship PDF Print E-mail
Written by Administrator   
Friday, 22 August 2008 12:19

The National Tour Association Board of Directors has officially endorsed Sustainable Travel International's Sustainable Tourism Eco-certification Program. Through this strategic agreement, NTA is furthering its core values and goals to embrace sustainable travel and educate its members on best practices.

"NTA's endorsement of STI and our Sustainable Tourism Eco-certification Program is noteworthy as it speaks to the organization's commitment to sustainable tourism and the future of the travel industry," said Brian T. Mullis, president of Sustainable Travel International. "Our programs will help NTA members to proactively integrate responsible business practices into their operations, improve the health and safety of their employees and guests, and support environmental conservation while gaining a competitive advantage and increasing operational efficiencies, which is good business in this economic climate."

STI's eco-certification program, known as STEP, is the world's first comprehensive, global sustainable tourism eco-certification program offered by a non-profit organization. It is designed to aid tourism businesses of all sizes ensure the preservation of destinations and cultures.

"NTA believes that sustainable travel connects cultures and enhances quality of life. Bringing this eco-certification program to NTA members is an important step in the association's support of sustainable travel," said NTA Chairman and CEO Bob Hoelscher, CTP. "As part of NTA's commitment to support its members' move toward sustainability and to set standards for successful travel professionals, NTA began exploring accreditation programs. After reviewing STI’s mission and eco-certification program, it made sense to connect with STI, support their mission and bring this comprehensive program and services to NTA members."

As part of this collaboration, NTA members exclusively will receive a discount to obtain eco-certification and off of STI’s other services like carbon offsets and travelers’ philanthropy. Also, Mullis will speak at NTA's first green Annual Convention in Pittsburgh this year about the market advantages of green travel and how travel professionals can integrate sustainable practices into their businesses.

"As many travelers are putting great importance on sustainability, this program will offer NTA members a competitive advantage in the marketplace," added Hoelscher.

STEP was developed in conjunction with stakeholders from around the world, starting in 2003. STI solicited feedback from more than 500 organizations in creating the program to make it the most comprehensive sustainable tourism certification initiative available. In an independent assessment commissioned by the United National Foundation focused on developing baseline criteria for sustainable tourism, STEP met more criteria than any other global certification initiative and more criteria than all but one other regional certification initiative.

NTA members wanting more information about eco-certification should visit NTA’s Keep It Green Web section on NTA Online.

###

About Sustainable Travel International
Sustainable Travel International is a 501(c)(3) non-profit organization whose mission is to promote sustainable development and responsible travel by providing programs that enable consumers, businesses and travel-related organizations to contribute to the environmental, socio-cultural and economic values of the places they visit, and the planet at large. For more information, visit www.sustainabletravelinternational.org.

Last Updated ( Friday, 22 August 2008 12:22 )
 
Recession Rx: Start with Sales Management PDF Print E-mail
Written by John Haskell, aka Dr. Revenue®   
Thursday, 21 August 2008 19:13
The news is overflowing with stories of failing businesses.  A nearly 100-year-old company has decided to close its doors.  The current owners, fourth generation brothers, blame “the economy.”  However, their great grandfather survived the crash of ’29 and the Great Depression.  Their grandfather survived ups and downs of the post-war era.  And dad survived the craziness of the ’60s.  But, they decide to give up.

There is no question that today’s economic times are tough.  But why quit now? It may be that business during the last eight to 10 years was just “too easy.” For business owners who aren’t ready to throw in the towel, it’s not too late to make necessary changes that will lead to recession survival, and perhaps growth.

When times get tough, the first place to seek answers is within the sales team.  When looking at the sales force, start at the management level. Begin by asking yourself three questions, and then consider the methodology behind them:

Question #1: Is the Sales Manager managing the sales force aggressively?

Having an aggressive sales manager is important because aggressive, smart leadership motivates and inspires sales people in tough times. If your sales manager has not been acknowledged as a really aggressive personality who manages every element related to the sales force, how can your business survive in this tough environment?

The first step to aggressive management is to itemize what needs to be managed; this can be done in a variety of ways. Planning sales calls and travel are a good starting point.  Sales people need to be highly organized before, during and after the sales call.  In a tough economy, there is a real premium on efficiency.  Whether you have your own people or reps, your sales manager must impact the way your field salespeople work with customers; every face-to-face opportunity must be as effective as possible.  In most cases, call reports are more fiction than fact.  The key is to get your salespeople to create a “Call Guide” to organize, drive and support their sales efforts.

Question #2: Is the sales manager working with a well-developed sales and marketing plan to drive his team's efforts into "crash mode"?  

Moving into “crash mode” is the first step to surviving the recession, and the key here is to identify ways to find and close business quickly and effectively. Organization is critical.  When you are in “crash mode,” every detail must be spelled out in writing; therefore, a written marketing and sales plan is vital.  Without a well-conceived and well-supported plan, the sales force is working with one hand tied behind their backs. And remember, effective marketing eliminates excuses by sales people.

The sales manager should create a “book” for every territory.  The salespeople cannot be left to do it on their own.  The sales manager must proactively drive the development of individual customer plans to achieve the sales goals.  Salespeople have to be trained to use their sales tools.   

Are your sales tools really the best they can be?  Have you looked objectively at the image your materials present to current and prospective customers?  Does your company stand out above the competition?  Do you really know?  When was the last time you did an objective study of your company and brand awareness?

Benchmark now for future growth and success. We have been through very prosperous, high-growth times.  In good times, it is too easy to overestimate the strength of our marketing, sales planning and programs.  Now, times are much tougher and marketing and sales success is much more difficult to come by.

Top management and in-the-trenches marketing and sales management need benchmarks. However, most small and mid-size companies cannot afford big, sophisticated, expensive studies. The good news is that these big, expensive and slow-to-obtain studies are useless, and simple, fast, benchmark analysis is available.

A simple survey conducted by your own sales force can reveal vital information.  But even better, a survey done by a professional interviewing company by phone or in person will reveal even more.

Get your information from the people who count. In most businesses the number of customers who actually make a difference is very small.  If you have 20 sales territories, there are probably fewer than 20 customers in each territory who contribute the bulk of that territory’s sales. Why not survey the top five in each territory?  You will be surprised how much you learn and how fast.

Question #3: Would you bet your life on your sales manager? (You are!!!)

The sales manager is often times your point person for recession survival, so it’s important you trust them with your life – and your income! Now is the time to review the sales manager's performance, in writing and in-depth. This is not an exercise tied to a compensation review; in fact, compensation should not be a part of this review at all.

This review is about your company’s future.  In times like these, the company is carried on the backs of the sales personnel.  The person who manages, drives and controls the producers must be up to the task.  The best way to assure that he or she is with you through thick and thin is to analyze skills, organization and results now and every 30 days from now on.

This may sound like micro-management, and to be honest, it is!  Salespeople hate paperwork.  Salespeople hate accountability.  Salespeople hate to be criticized.  Salespeople hate to be managed. Micro management is the only way to guarantee your company’s success. 

To succeed you have to manage, manage, manage!

If you are a leader of your company, the Rx to survive the recession is to get yourself into the middle of the sales and marketing situation now, and stay there!

About the author:
John Haskell, aka Dr. Revenue®, is a Professional Speaker, Seminar Leader and
Marketing and Sales Consultant.  As a former CEO/COO of divisions of Fortune 500 companies and as President of The Professional Marketing Group, Inc., he consistently demonstrates the value of written marketing and sales planning.  He helps his clients write and implement marketing and sales plans, and his “Dr. Revenue Marketing and Sales Clinics” result in immediate sales and marketing focus.  Please visit www.drrevenue.com or e-mail This e-mail address is being protected from spambots, you need JavaScript enabled to view it .






 
Denver Launches Online Carbon Calculator for Group Travel Planners PDF Print E-mail
Written by Administrator   
Thursday, 21 August 2008 01:17

The Denver Metro Convention & Visitors Bureau (DMCVB) today unveiled an industry-leading tool to help green conventions, the first Carbon Calculator and Offset Program to be housed on a city's convention and visitor web site. Convention guests, event planners and other visitors can go online at visitdenver.com to access information to help green their meetings and events. The site allows individuals or groups to measure their carbon footprint using an online carbon calculator, and then offers the option to purchase carbon offsets to support new, verifiable, greenhouse gas reduction projects in Colorado which deliver both environmental and social benefits.


"Green is the new ‘gold’ of the convention industry," said Richard Scharf, president & CEO of the Denver Metro Convention & Visitors Bureau. “A recent study of meeting planners found that one in three have been told by their delegates to only meet in green destinations and one in four said that if all else is equal, they will meet in the greenest destination. The same study found Denver to be one of the top three greenest cities and we want to continue to work on that reputation, while expanding everything we can do to be environmentally responsible. The Carbon Calculator gives us an opportunity to work with convention groups and delegates to help them reduce their carbon footprint,” Scharf said.


From one of the most environmentally efficient convention centers in the world, to ongoing sustainability efforts across the city, The Mile High City is one of the greenest cities in the United States. The spectacular natural beauty that surrounds the city, Denver’s eco-conscious residents, and an abundance of cutting edge tech companies has ensured that Denver is, and will remain, a pioneer in the environmental arena. The Convention and Meetings industry is no exception, leading the way with a wide array of sustainable options for events of any size. As meeting planners and travel experts become more ecologically savvy, the visitdenver.com website is offering easy, free, online resources to help plan events in an environmentally-sensitive manner.


The DMCVB has partnered with the Denver 2008 Convention Host Committee, the Colorado Governor’s Energy Office, the City of Aspen and Camco to allow convention guests and planners to measure and reduce their carbon footprint by using an online calculator and purchasing Carbon Offsets. A carbon footprint is a measure of the impact human activities have on the environment in terms of the amount of greenhouse gases produced, measured in units of carbon dioxide. Available to guests and participants at the 2008 Democratic National Convention, the Carbon Calculator will remain on the DMCVB web site as a permanent tool for all future conventions in Denver.


“Denver’s convention greening efforts have been a tremendous capacity-building experience for our community. All of our efforts have been designed to create a legacy of sustainability. We are very proud of the Denver Metro and Convention Visitor’s Bureau’s launch of the country’s first convention bureau carbon calculators and grateful the partners who made it happen,” Denver Mayor John Hickenlooper said.


The Carbon Calculator will be available for both the use of individuals who wish to calculate their carbon emissions from travel and hotel stays, as well as for meeting and event planners wishing to offer environmental options to conventions. Once a carbon footprint is calculated, guests can purchase offsets from the City of Aspen’s website (www.canarytags.com). The City of Aspen is the first local community partner for the Colorado Carbon Fund. With funds raised through this partnership with DMCVB, the City of Aspen and the Colorado Carbon Fund will work with Greenprint Denver and the Host Committee to invest in local greenhouse gas emission reduction projects that would not otherwise be possible and will help reduce greenhouse gases.


Camco, a leading climate change business in the growing and global carbon management and sustainable development market, supplied the calculations and developed the functionality for the calculators.


“We are delighted to have provided the framework for the Denver Metro Convention & Visitors Bureau’s online carbon calculators,” explained Jeff Kenna, CEO of Camco. “There is growing demand from individuals and organizations to demonstrate how they are helping to protect the climate by reducing their carbon dioxide emissions. Using the carbon calculators, travelers and event planners now have convenient tools that help them estimate, as accurately as possible, their carbon footprint which in turn guides their decisions about how to reduce or neutralize their emissions.”

Last Updated ( Thursday, 21 August 2008 19:12 )
 
The Sale Begins With the Sale PDF Print E-mail
Written by Mike Marchev   
Tuesday, 12 August 2008 13:43

Say what?

The sale begins with the sale.

As most of my messages do, this one comes from a true life experience.

As many of you know, I have sold my home in New Jersey after close to sixty years

of putting up with all the New Jersey jokes, slurs and references to "forgetting about something."

Contrary to popular belief, and all the real estate reporting on TV, I managed to pull off the sale in four days.

Yes. I am a happy camper but the experience has brought to light a very important reminder for all of you.

The sale begins with the sale.

My real estate "guy" said all the right things up to the day of the sale.

And then seemed to disappear with an organized attempt to grab the next listing.

I don't care about his next listing.

I care about "what's next" for me.

Sure I am happy we sold our house but I would have appreciated a little more hand-holding during the entire process.

There seems to be more to do ... after the sale.


I am a bit more than disappointed in this guy and you can be sure that I will hesitate in passing his name around, even though it took only four days.

Please, please, please heed my advice today.


If you want to position yourself as the go-to source in your particular business, understand this and imbue it in your memory bank.

The sale begins with the sale. It does not end with it.


It is what you do AFTER the sale that will make all the difference in the world and will help define your future success.



Believe today's message good people and get ready to take it to the bank.

Last Updated ( Tuesday, 12 August 2008 14:03 )
 
Seven Sins of Strategy PDF Print E-mail
Written by Administrator   
Thursday, 07 August 2008 18:03

By Rich Horwath

There comes a time in both our professional and personal lives when we must make a stand. Through all the swirling complexity, change and challenges we face, we must at some point assert ourselves and set our bar of standards. This means refusing to be engulfed in the comfortable molten lava of mediocrity that flows through many lives and organizations. It means accepting the accountability and responsibility that go hand-in-hand with excellence. And in business, it means working every day to generate strategic insights, using those insights to set direction and then fiercely executing strategy with both mental agility and perseverance.

If you’re not content being with the majority of managers dog paddling around in the tactical end of the pool, then it’s time to commit yourself to becoming a better strategist. This path to becoming a highly strategic manager begins with understanding the seven sins of strategy and the action steps to avoid them.

Sin #1: Substituting Planning for Thinking. Since thinking is hard work, it’s not uncommon for managers to fall back on strategic planning in an attempt to shape the direction of their business. However, this ignores a crucial distinction—strategic thinking involves the generation of insights—strategic planning involves the application of the insights into an action plan. Relying on strategic planning without strategic thinking is tantamount to an organizational lobotomy because the essential thinking function has been excised. This results in tired, old tactical plans leading to marginally incremental improvement at best while stifling the organization’s potential.

Action: Provide managers with the knowledge base and terminology clearly distinguishing strategic thinking from planning and provide them with tools to facilitate that thinking.

Sin #2: Lacking the Discipline to Say “No”
Strategy involves the intelligent allocation of limited resources. “Intelligent allocation” requires us to make trade-offs and focus those resources. Too often, because tradeoffs involve risk, we take cover in the status quo and don’t make any tradeoffs at all. While not making tradeoffs and not saying “no” to areas of resource allocation may limit short-term vulnerability, it is often a sure sign of long-term weakness.
Action: Identify your resources – capital, talent and time – and begin detailing how they are allocated, including your time. Any surprises? How is this allocation different from past months/years? Does it reflect the changing market trends and customer needs?
Writing down the significant resource allocations (including what you spend your time on) is an objective way to begin measuring whether or not they are returning the requisite value for their investment.

Sin #3: Not Preparing to be a Strategist
Before you can develop great strategy, you first need to develop great strategists. While most organizations provide developmental programs on leadership, communication skills, product marketing, etc., very few organizations have provided their managers with a roadmap to enhancing their strategic thinking capabilities. As successful organizations continue to grow, the need to decentralize strategic decision-making becomes more important in order to leverage market dynamics and evolve customer needs in a timely fashion. Improved strategic thinking means that managers will invest more resources in the right activities (key initiatives driving corporate success) and fewer resources in the wrong activities (urgent but unimportant initiatives), leading in theory and practice to greater revenue, profitability and productivity.
Action: Provide managers with periodic training and development programs on strategy and strategic thinking skills sets that are tailored to their level of responsibility within the organization. Just as professional baseball players refresh their fundamental skills each year during spring training, managers should also refresh their business planning skills on an annual basis.

Sin #4: Employing Bumper Car Strategy
Not investing the time in a sound strategy development process results in bumper car strategy—the organization mindlessly changing directions each time it’s bumped into by a marketplace issue (competitor activity, customer complaint, short-term fad, etc.)
Anthony Zuiker, Executive Producer, CSI, CSI: Miami and CSI: New York – all three of which are among the top 10 shows on TV – said, “The thing I’m most proud of is that we didn’t react to the competition. Some of the other crime shows have added labs and are doing more forensics, and there have been all kinds of knockoffs watering down the market, but we’ve held true. You need to evolve, but you don’t need to evolve defensively. That’s a classic mistake.”
Action: Invest in a strategy development process that is simple, concise and effective. Set aside one day per quarter for a “Strategy Tune-up,” when the team assesses the key business issues and assumptions to gauge progress.

Sin #5: Allowing Budget to Dictate Strategy
One of the most entrenched practices in organizations of every size is to allow the budget to dictate the strategy. Most managers will readily admit that it’s a faulty premise but often they are unwilling to try and turn this “aircraft carrier” of a process around. Constricting the creative strategy development process at the outset with a page of budget numbers can close off avenues that might fundamentally enhance the business in ways not previously explored.
Action: Leave the budget numbers in the folder during the initial strategic thinking sessions. Once your team has had the opportunity to comprehensively think through the business and generate strategic insights, bring the budget numbers in during the strategic planning phase to help prioritize the initiatives.

Sin #6: Not Linking the Strategic Plan to Action
One of the great ironies is that the organizations that do invest their time in strategy development often don’t have an effective way of then using that plan on a daily basis to drive the activities of their teams. They’ve invested time, energy and money into thinking that sets strong strategic direction, only to have that direction evaporate over the course of the year due to the “out-of-sight, out-of-mind” phenomenon.
Action: Transform your traditional narrative strategic plan into a StrategyPrint—a concise, two-page blueprint for your business. Page one contains the insights your team has generated regarding the market, customers, competitors and the organization itself. Page two contains the action plan, aligning the goals, objectives, strategies, tactics and metrics. The simplicity and brevity of a tool such as the StrategyPrint allows managers to easily update it on a daily basis, making it a functional real-time strategic plan.

Sin #7: Not challenging business as usual
At the heart of strategy is resource allocation, so at the heart of a strategic manager’s work is their ability to effectively allocate their limited resources. When a manager has had success, it is common to continue to allocate resources in the same manner that led to that success. However, as the context of the business changes in the form of market trends, evolving customer needs, new competitor offerings, etc., the resource allocation formula that led to that success will need to be renewed.
Action: Take time during the quarterly Strategy Tune-up sessions to evaluate the assumptions on which resource allocation decisions have been made. This will eliminate the business-as-usual mindset that causes many successful managers to be cast into business purgatory.

Be on guard for the seven sins of strategy, for repentance alone won’t guarantee business salvation. Salvation will come to those with a dedication to strategic thinking excellence.

About the Author:
Rich Horwath is an author, professor and speaker who helps management teams develop their strategic thinking skills to achieve competitive advantage. He is the president of the Strategic Thinking Institute, a former Chief Strategy Officer and professor of strategy at the Lake Forest Graduate School of Management. Rich is the author of four books including his most recent, “Strategy Espresso.” For more information, contact Rich at (847) 756-4707, or to receive a free copy of his monthly e-publication Strategic Thinker, visit www.strategyskills.com


 

Last Updated ( Friday, 08 August 2008 13:01 )
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